We have used descriptions of the products which are commonly used in the trade but where necessary have our own descriptions. The colour and size of products may vary from batch to batch and is the nature of the products.
EU Nickel Directives - All findings featured on this website fully comply with the E.U. Nickel Directives ________________________________________
We accept all major credit & debit cards, cheque or postal order.
Credit Card Security
Credit Card details can be entered during the checkout process, and are processed on a secure server.
Payments may be made with Visa, Mastercard, Delta, and Electron cards.. All information is encrypted during processing and not held in clear text on any web site. Purple Moon Beads does not have access to your credit card number.
Credit Card (Telephone)
If you prefer not to enter your credit card details into a form on the internet you may telephone us with your credit card information by phoning us on 01983 852473
Cheques should be made payable to Purple Moon Beads and sent to Purple Moon Beads 39 High Street, Ventnor, Isle of Wight PO38 1RZ
All prices shown include VAT and can be subject to change without notice. E. & O.E.
RETURNS, EXCHANGES & REFUNDS (website orders only)
Purple Moon Beads want you to be happy with your purchases, but if for any reason you are not completely satisfied then items can be returned. Please notify us in the first instance by email or phone.
The item(s) must be returned to us at Purple Moon Beads 39 High Street Ventnor Isle of Wight PO38 1RZ within 7 days of the date of receipt for an exchange or a refund (excluding postage and packaging charges). This does not affect your statutory rights.
All exchanges will be charged postage and packaging for the new item(s).
Damaged Items (website orders only)
If an item is found to be damaged upon receipt, we will refund the cost of the item or send a replacement (postage and packaging charges are non-refundable). We require a photo of the damaged item via email prior to a refund being made.
We will not refund items that are damaged during transit to us so please make sure that you use suitable packaging and we recommend that you return items using Royal Mail Recorded Delivery.
Please use the correct postage for all returns as any packages without the correct postage will not be accepted.
We will not issue a refund for items that are not received.
Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days from the day after the day of receipt of the goods without giving a reason.
If your order has been confirmed, but you have not yet received the items, you can change or cancel your order by e-mailing us at firstname.lastname@example.org or by telephoning us on 01983 852473.
If your order has been despatched, you will also need to return the cancelled item(s) at your own expense to the address given above. We will refund the order or relevant part of it, to you if the whole order is returned, as soon as possible and in any case within 7 days of cancellation.
If you cancel your order and we do not receive the item back from you, we may arrange to collect the item from you at your cost.
Please notify us straight away if there is a mistake in your order as we try hard to despatch everything accurately, but occasionally there is a slip up. We will of course make every effort to rectify the situation as quickly as possible.
Our prices and availability of items are subject to change without notice. Sometimes items can differ from one delivery batch to the next as the product finishing can vary during the manufacturing process.
There may also be colour variations between the actual product and the colour shown on the website.
Due to EU regulations, all earring findings are non-refundable.
Disclaimer : Beads and findings are not intended for children under the age of 12. Beads should be kept out of the reach of small children as they may present a choking hazard.
If your item is no longer in stock, we will contact you with the option to choose an alternative or cancel the item and offer a refund.
VAT of 20% is included in all prices.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01983 852473 or write to us at 39 High Street Ventnor Isle of Wight PO38 1RZ
We endeavour to respond to all complaints within 5 working days.
Shop Opening Hours : Our normal working hours are Monday to Saturday, 10:00 am to 4:30 pm. (Wednesday 10.00am to 1.00pm) However, we are contactable outside these hours - especially by email. If you leave an answer machine message, during the evenings or at the weekend, it will be processed on the next business day.
Purple Moon Beads will not disclose buyers' information to third parties other than when address details are used for goods delivery purposes.
All text and images are the property of Purple Moon Beads. All Kit Instructions are the intellectual property of Geoff Martin. No part of this site may be used, duplicated or modified in any way without permission of the owners.
All sales are subject to English Law and the jurisdiction of the English Courts.